We want customers to be satisfied with their purchase. If you experience an issue with your order, the following return and refund terms apply.
Returns
Eligible products may be returned within the applicable return period after delivery, provided they meet the return requirements.
To be eligible for a return, an item should generally be:
- Unused and unworn
- In its original condition
- Free from damage, odors, stains, or alterations
- Returned with original packaging and accessories where applicable
Items that do not meet these requirements may not qualify for a refund.
Non-Returnable Items
Certain products may not be eligible for return, including:
- Custom-made products
- Personalized products
- Made-to-order items
- Altered products
- Gift cards
- Items marked as final sale
- Items damaged through improper use or care
Return Approval
Returns should be approved before merchandise is sent back.
Products returned without authorization may experience processing delays or may not qualify for a refund.
Refunds
Once a returned product has been received and inspected, an eligible refund will be issued to the original payment method.
The time required for the refunded amount to appear may depend on the payment provider or financial institution.
Shipping Charges
Original shipping costs may be non-refundable unless the return is caused by an error on our part or the product arrived damaged or incorrect.
Return shipping costs may be the customer's responsibility unless otherwise agreed.
Damaged or Incorrect Orders
Customers should inspect their order after delivery.
If an item arrives damaged, defective, or incorrect, the issue should be reported as soon as reasonably possible with relevant supporting information or images.
Eligible claims may result in a replacement, exchange, store credit, or refund depending on the circumstances.
Exchanges
Where exchanges are available, the original item must meet the applicable return conditions.
Availability of replacement sizes, colors, or products cannot be guaranteed.
Order Cancellations
Orders may only be canceled before processing or production has begun.
Orders that have already entered fulfillment, production, customization, or shipment may not be eligible for cancellation.
Custom and Made-to-Order Products
Because personalized, customized, and made-to-order products are produced specifically for the customer, they may not be eligible for standard returns or refunds unless they arrive defective, damaged, or materially different from the confirmed order specifications.
Refund Processing
Approved refunds are generally issued using the same payment method used for the original purchase.
Financial institutions may require additional processing time before refunded funds become visible.
